Terms and conditions

Terms and conditions

Welcome to Over the Dandelions Limited.

This website operated and owned by Over the Dandelions Limited. When you choose to buy something from our website you are subject to the following terms and conditions. Please read them carefully prior to purchase, as once anything has been purchased, you are agreeing to abide with these. 

Over the Dandelions Limited is a New Zealand owned business.

Pricing and payment

All prices on Over the Dandelions are listed in either New Zealand Dollars (NZD) or Australian Dollars (AUD) and include GST. All prices are exclusive of shipping costs.

We accept payment through Shopify payments, PayPal and Laybuy. All online credit card transactions performed on this site by these providers are secured payments. Credit Card details will be sent directly to the providers for processing. We never permanently store Credit Card details.

Shipping costs are outlined on our shipping page. Please note, Over the Dandelions has no control over any customs or import duties that might be incurred when your package reaches its destination country, which means you are liable for these costs if they arise.

Ordering process

Once payment has been received, we will confirm your order via the email address you provided during the transaction. Once your order has shipped, we will email you a shipping confirmation.

Gift Wrapping

Orders can be gift wrapped free of charge. Please leave us a comment at the checkout if you would like your order gift wrapped.

Returns 

We want you to be completely satisfied with your purchase so if you have any questions before ordering please feel free to email us on hello@overthedandelions.co.nz – we are always happy to help.

We ensure our goods are of the highest quality, and we take the utmost care when packaging your order, but in the unlikely event that you receive an incorrect item or damaged item please contact us within 7 days via email hello@overthedandelions.co.nz

Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.

Exchanges

If you change your mind, we can offer an exchange on items within 7 days of purchase. Items must be unused, in their original packaging, and with tags attached. The shipping costs to exchange items is at the expense of the customer. Please contact us hello@overthedandelions.co.nz to organise an exchange

Returns and exchanges received outside the above time frames will not be accepted..

Unfortunately, we do not offer refunds on changes of mind. Nor do we offer excahnges on sale items.

Privacy

Please see our privacy policy here

Copyright

All of the content included on this website, including, but not limited to, logos, text, graphics, and images is the property of Over the Dandelions Limited, or third parties that have licensed such content to us, and is protected by New Zealand and international copyright laws. Reproducing, copying or republishing is prohibited.